Frequently Asked Questions
Find answers to common questions about our services, appointments, and women's health care
General Questions
Q: What services do you provide?
A: We provide comprehensive women's healthcare including gynecology consultations, pregnancy care, infertility treatment, laparoscopic surgery, PCOS management, menopause care, STI screening, and male genital surgery.
Q: Where is your clinic located?
A: We are located at Dillibazar, Pipalbot, Kathmandu, near the Chest Clinic Building. We serve patients from Kathmandu, Lalitpur, Bhaktapur, and surrounding areas.
Q: What are your operating hours?
A: We are open Sunday to Saturday from 8:00 AM to 8:00 PM. We also provide emergency services and after-hours consultations by appointment.
Q: Do you accept walk-in patients?
A: Yes, we accept walk-in patients, but we recommend booking an appointment to minimize waiting time and ensure availability of your preferred doctor.
Appointments & Booking
Q: How do I book an appointment?
A: You can book an appointment by calling +977 9700682797, sending a WhatsApp message, using our online booking form, or visiting our clinic directly.
Q: Can I choose my doctor?
A: Yes, you can request a specific doctor when booking your appointment. We have Dr Rashmi Bastakoti (Gynecologist), Dr Gorakh Nath Mishra (Surgeon), and Dr Sanjay Kumar Thakur (Thyroid & Internal Medicine Specialist).
Q: How long does a consultation take?
A: Initial consultations typically take 30-45 minutes. Follow-up visits are usually 15-20 minutes. Complex cases may require more time.
Q: Can I cancel or reschedule my appointment?
A: Yes, please provide at least 24 hours notice for cancellations or rescheduling. See our Refund Policy for details on cancellation fees.
Q: Do you offer online consultations?
A: Yes, we offer telemedicine consultations for follow-ups, prescription refills, and non-emergency concerns. Initial consultations are preferably in-person for thorough examination.
Costs & Payment
Q: How much does a consultation cost?
A: Consultation fees vary by doctor and type of visit. Please contact us for current pricing. We offer package deals for pregnancy care, fertility treatment, and annual checkups.
Q: What payment methods do you accept?
A: We accept cash, bank transfers, and digital payment methods (eSewa, Khalti, etc.). Payment is due at the time of service.
Q: Do you accept insurance?
A: We provide receipts and documentation for insurance claims. Please check with your insurance provider about coverage. Payment is the patient's responsibility.
Q: Are there any hidden costs?
A: No, we provide transparent pricing. All costs including consultation, tests, and procedures are discussed upfront. Additional charges only apply if you request extra services.
Pregnancy & Maternity
Q: When should I have my first pregnancy checkup?
A: Schedule your first antenatal visit as soon as you confirm pregnancy, ideally before 12 weeks. Early care is crucial for monitoring fetal development and maternal health.
Q: Do you offer delivery services?
A: We provide comprehensive pregnancy care and can coordinate delivery at affiliated hospitals. We offer both normal delivery and cesarean section options.
Q: What is included in your ANC package?
A: Our antenatal care package includes regular checkups, ultrasounds, blood tests, nutritional counseling, and 24/7 emergency support throughout pregnancy.
Q: Can my partner attend appointments?
A: Yes, we encourage partners to attend appointments, especially for ultrasounds and important consultations. Family support is valuable during pregnancy.
Infertility & Fertility
Q: When should I see a fertility specialist?
A: If you've been trying to conceive for 12 months (or 6 months if over 35) without success, it's time to consult a fertility specialist for evaluation.
Q: What fertility treatments do you offer?
A: We provide fertility evaluation, ovulation induction, IUI, hormonal treatments, and can refer for IVF. We also treat male infertility factors.
Q: How long does fertility treatment take?
A: Treatment duration varies by individual case. Initial evaluation takes 1-2 months. Treatment cycles can range from 3-6 months to over a year depending on the approach.
Q: What is the success rate of fertility treatments?
A: Success rates depend on age, diagnosis, and treatment type. We provide personalized success rate estimates based on your specific situation during consultation.
PCOS & Hormonal Issues
Q: What are the symptoms of PCOS?
A: Common symptoms include irregular periods, excess facial/body hair, acne, weight gain, hair thinning, and difficulty conceiving. Diagnosis requires medical evaluation.
Q: Can PCOS be cured?
A: PCOS cannot be cured but can be effectively managed with lifestyle changes, medications, and regular monitoring. Many women with PCOS lead healthy lives and conceive successfully.
Q: Do you treat thyroid disorders?
A: Yes, Dr Sanjay Kumar Thakur specializes in thyroid disorders including hypothyroidism, hyperthyroidism, and thyroid-related fertility issues.
Privacy & Confidentiality
Q: Is my consultation confidential?
A: Absolutely. All consultations, medical records, and test results are strictly confidential. We maintain the highest standards of patient privacy.
Q: Can I bring someone with me?
A: Yes, you're welcome to bring a family member or friend for support. However, sensitive discussions can be conducted privately if you prefer.
Q: How do you protect my medical information?
A: We use secure electronic medical records, access controls, and follow strict confidentiality protocols. See our Privacy Policy for details.
Tests & Procedures
Q: Do I need to fast before blood tests?
A: Some tests require fasting (8-12 hours). We'll inform you of specific requirements when scheduling. Generally, hormone tests don't require fasting.
Q: How long do test results take?
A: Most blood tests are available within 24-48 hours. Ultrasound results are provided immediately. Specialized tests may take 3-7 days.
Q: Are procedures painful?
A: We use local anesthesia and pain management techniques to minimize discomfort. Most procedures cause only mild discomfort. We prioritize patient comfort.
Q: Do you perform surgeries at your clinic?
A: Minor procedures are performed at our clinic. Major surgeries are conducted at affiliated hospitals with modern facilities and our experienced surgical team.
Emergency & Urgent Care
Q: Do you provide emergency services?
A: Yes, we provide emergency gynecological care. For life-threatening emergencies, please call emergency services (102) or visit the nearest emergency room.
Q: What should I do in case of heavy bleeding?
A: Heavy bleeding requires immediate medical attention. Contact us immediately at +977 9700682797 or visit our clinic. If bleeding is severe, go to the nearest emergency room.
Q: Can I get same-day appointments for urgent issues?
A: Yes, we accommodate urgent cases with same-day appointments whenever possible. Call us to explain your situation and we'll prioritize your care.
Still Have Questions?
Can't find the answer you're looking for? Our team is here to help.
📞 +977 9700682797 | 📧 care@gynenepal.com