Terms and Conditions

1. Acceptance of Terms

By accessing and using the GyneNepal (Silentcare Solution) website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Medical Services

2.1 Professional Relationship

The information provided on this website is for general informational purposes only and does not constitute medical advice. A doctor-patient relationship is established only through in-person consultation at our clinic.

2.2 Medical Advice Disclaimer

Content on this website should not be used as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare providers with questions regarding medical conditions.

2.3 Emergency Situations

This website is not intended for emergency medical situations. If you are experiencing a medical emergency, call emergency services immediately or visit the nearest emergency room.

3. Appointments

3.1 Booking

• Appointments can be booked through our website, phone, or WhatsApp
• Appointment confirmation is subject to availability
• We reserve the right to reschedule appointments due to unforeseen circumstances

3.2 Cancellation Policy

• Patients should provide at least 24 hours notice for cancellations
• Late cancellations or no-shows may result in a cancellation fee
• Repeated no-shows may affect future appointment scheduling

3.3 Punctuality

Please arrive 10-15 minutes before your scheduled appointment. Late arrivals may result in shortened consultation time or rescheduling.

4. Fees and Payment

4.1 Consultation Fees

Consultation fees are payable at the time of service unless prior arrangements have been made. Fees are subject to change without notice.

4.2 Payment Methods

We accept cash, bank transfers, and digital payment methods. Payment receipts will be provided upon request.

4.3 Insurance

Patients are responsible for verifying their insurance coverage. We will provide necessary documentation for insurance claims, but payment is ultimately the patient's responsibility.

4.4 Refund Policy

Consultation fees are generally non-refundable. Refunds for procedures or treatments will be considered on a case-by-case basis in accordance with our refund policy.

5. Patient Responsibilities

• Provide accurate and complete medical history
• Inform us of all medications, allergies, and health conditions
• Follow prescribed treatment plans and instructions
• Attend scheduled follow-up appointments
• Notify us of any adverse reactions or complications
• Respect clinic staff and other patients
• Maintain confidentiality of other patients

6. Confidentiality

We maintain strict confidentiality of all patient information in accordance with medical ethics and applicable laws. Please refer to our Privacy Policy for detailed information.

7. Medical Records

• Patients have the right to access their medical records
• Requests for medical records must be made in writing
• A reasonable fee may be charged for copying records
• Records will be released only to authorized individuals
• We retain records as required by law

8. Website Use

8.1 Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of GyneNepal (Silentcare Solution) and protected by copyright laws. Unauthorized use is prohibited.

8.2 Acceptable Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with website functionality
• Collect user information without consent
• Impersonate others or provide false information

9. Limitation of Liability

To the fullest extent permitted by law, GyneNepal (Silentcare Solution) shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website. Our liability is limited to the amount paid for the specific service in question.

10. Informed Consent

Patients will be provided with information about proposed treatments, procedures, risks, benefits, and alternatives. Written informed consent will be obtained for surgical procedures and significant treatments.

11. Complaints and Grievances

We are committed to providing quality care. If you have concerns or complaints, please contact us directly. We will investigate and respond to all complaints promptly and professionally.

12. Governing Law

These Terms and Conditions are governed by the laws of Nepal. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these Terms and Conditions, please contact us: